Heinrich Hoppe achieved a seamless AGX onboarding process for 10+ origin agents across seven countries, resulting in remarkable efficiency gains.
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"The onboarding of the agents was super easy. Within 1-2 days, all agents were able to work in AGX [...] and are now working with other partners of theirs on AGX. For us, it is a relief in the process and creates transparency in work for the entire team"
Kai Lilienthal (Head of Global Ocean & Air Freight) at Heinrich Hoppe
Heinrich Hoppe, a longstanding family business in its fourth generation, specializes in managing over 2500 own controlled shipments annually. With a diverse range of services, including warehousing and distribution solutions, they have carved a niche in the logistics industry. Despite a small operations team, they efficiently coordinate agents from various countries around the globe, including China, Korea, Sri Lanka, Indonesia, Egypt and Guatemala. However, with the need to streamline their shipment management processes and reduce reliance on emails, Heinrich Hoppe sought a solution that would allow them to adapt to changing industry demands.
Before adopting AGX, Heinrich Hoppe predominantly relied on email communication with their global network of agents. Skepticism loomed as they contemplated transitioning from this familiar method to a digital platform. They questioned whether this shift away from emails and paper-based documentation would genuinely reduce stress and enhance productivity. Moreover, the pivotal question was whether their agents would embrace AGX.
In April 2023, Heinrich Hoppe decided to test AGX with an agent who was already active on the platform, managing approximately 25 files per month. This initial step laid the foundation for the transformative journey that followed.
Having completed 50 files on AGX, Heinrich Hoppe recognized the potential benefits and considered migrating all their agents to the platform. However, they faced several pressing concerns. Doubts loomed over whether all agents would embrace this transition, and identifying which agents were the best fit for AGX remained uncertain. Time constraints posed challenges in preparing comprehensive introduction materials and conducting extensive agent training.
Heinrich Hoppe embarked on an ambitious journey to onboard 10+ of their main origin agents from seven different countries within a single month. Remarkably, the entire process, from the first agent, Korman Indonesia, on July 17th, to the last, ATN in the Philippines, on August 14th, occurred swiftly and efficiently.
Not a single agent refused the onboarding process.
This success extended to their origin agents, many of whom now use AGX to collaborate with more of their destination partners - which is part of the attraction to AGX as a neutral collaboration platform!
- Origin Agent of Heinrich Hoppe -
There are so many good sides to AGX! What I love the most on AGX is that it helps me save time. Fast, exact communication with my partner – various and elaborate data categories required for shipping. No need to trace the vessel schedule manually thanks to the smart tracking function.”
Hyo-Ji Son, SR Logistics Co., Ltd.
As a result, Heinrich Hoppe is now managing over 150 files each month through AGX across their global network of agents.
With the scale of their operations increasing on AGX, Heinrich Hoppe witnessed a substantial improvement in operational efficiency and overall satisfaction.
"The onboarding of the agents was super easy. Within 1-2 days, all agents were able to work in AGX thanks to the excellent AGX onboarding team. Several agents are very happy with this tool and are convincing other partners of theirs to work with them on AGX.
For us, it is a relief in the process and creates transparency in work for the entire team.
Every colleague can see in a very short time what the status of the shipment is, even if someone is absent at short notice."
Kai Lilienthal (Head of Global Ocean & Air Freight) at Heinrich Hoppe
Heinrich Hoppe's success with AGX can be attributed to several key strategies:
Heinrich Hoppe's journey with AGX provides valuable insights for businesses contemplating a similar transition:
Heinrich Hoppe's success story with AGX serves as a testament to the transformative potential of technology in streamlining global operations and fostering collaborative success.
